“It’s not just one breakthrough and you’re done. This model is a commitment to an ongoing journey because we are constantly evolving our structure, our practices change, we try new things, get rid of things that no longer serve us. It is an evolution and a commitment, and it is hard because sometimes it feels messy and uncomfortable. There is no absolute clarity yet there is coherence. There is no explicit roadmap that defines, “yes, this is the way for you” so you are trying new things every day and continuously validating what is working and what is not."
“We were selected as one of the Top 10 NGOs in the world in annual rankings of the Top 200 NGOs in 2019, 2020 and 2021. The "Raising Aspirations" plan, and Fixed-Flexible-Freestyle model of staff engagement and execution has helped us act as a more cohesive global network with a collective voice and empowered teams, which has helped us attract this recognition."
“Applying happiness as a business model has allowed Mountain View to increase retention by 50%, decrease absenteeism by 40% and earned them the top employer award! “Purpose pulls you where you want to go, and we had a purpose of creating a happier life for our employees, customers and the whole world.”
Key elements of innovation: 1) Customized employment - build the job to fit the person, not find the person to fit the job. 2) Grow-well model: inclusive, career-building employment for people with disabilities.
Key elements of innovation: Regenerative institution. Self generating franchise. Set up the model. 1) Empowerment is the foundation of education and job training – “We do not impose what they need to learn or how to work - they own it from the beginning and they learn to lead themselves and others”.
Key elements of innovation: Culture as an Algorithm - culture is the center of everything - hiring and socializing and places individuals into jobs for their clients; 2) Promotion through merit, without limit - throw out the normal model of time in role and climbing the ladder at the same pace others did. “We will promote anyone when they are ready”.
Key elements of innovation: Physical space 1) Neighborhoods and studios over offices, purely collaborative spaces without work spaces, which are for home. Embraced a transition to remote and asynchronous work; 2) Meetings are only for the 3Ds: discussion, debate, decisions; 3) 4 ‘core working hours’ as a company-wide framework for collaboration work across global teams.
Key elements of innovation: 1) Asynchronous, remote-first work model that trusts employees accomplish work; 2) Culture of constant feedback “I like” and “I wish” feedback provided to manager and at least one peer every 2 weeks.
Tony Hsieh was a pioneer. He challenged existing concepts of what the workplace was and how it worked. He redefined how leaders look at the value of their employees as well as what employees expect from their leaders. He constantly inspired and provoked us to think differently about the role of leadership and business itself. We want that inspiration and those insights to continue for generations.
Tony’s purpose was to architect environments, conditions, and experiences to help create moments and spaces of awe, wonderment, inspiration and connection, so that people can transcend their own realities. Tony believed that every human has a superpower. His fascination with self organization was driven from building systems that allowed anyone to succeed and use their power. We want his purpose and beliefs to continue to thrive and expand long into the future.