Key elements of innovation: Regenerative institution.  Self generating franchise. Set up the model. 1) Empowerment is the foundation of education and job training – “We do not impose what they need to learn or how to work - they own it from the beginning and they learn to lead themselves and others”.

Key elements of innovation: Culture as an Algorithm - culture is the center of everything - hiring and socializing and places individuals into jobs for their clients; 2) Promotion through merit, without limit - throw out the normal model of time in role and climbing the ladder at the same pace others did. “We will promote anyone when they are ready”.
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Key elements of innovation: Physical space 1) Neighborhoods and studios over offices, purely collaborative spaces without work spaces, which are for home. Embraced a transition to remote and asynchronous work; 2) Meetings are only for the 3Ds: discussion, debate, decisions; 3) 4 ‘core working hours’ as a company-wide framework for collaboration work across global teams.

Key elements of innovation: 1) Asynchronous, remote-first work model that trusts employees accomplish work; 2) Culture of constant feedback “I like” and “I wish” feedback provided to manager and at least one peer every 2 weeks.
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